Wipro Careers Off Campus Job 2024 for Administrator

Wipro Off Campus Recruitment Drive 2024: Wipro Careers & Job Opportunity for the position of Administrator at the Bangalore location.

Here, Job Seekers will get the details about the recruitment of Wipro off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Wipro Administrator Job Opening at Bangalore location.

Overview of Wipro Off Campus Drive 2024:

Wipro Off Campus 2024 Drive:

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

Do

1. Ensure timely response of all the tickets raised by the client end user
   1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

1. Provide an acceptance and immediate resolution to the high priority tickets/ service
2. Installing and configuring software/ hardware requirements based on service requests
3. 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

1. Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
2. Coordinate with on-site team for complex problem resolution and ensure timely client servicing
3. Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

This notification is for the recruitment of Administrator from Wipro. You can apply through the given link for the profile of the Administrator.

Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted. 

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How to apply Wipro Off Campus Recruitment Drive for 2024?

Apply Link Wipro Off Campus 2024 Job: Click Here