Wipro Careers Job 2024 for Service Desk Analyst || Chennai Job

Wipro Off Campus Recruitment Drive 2024: Wipro Careers & Job Opportunity for the position of Service Desk Analyst at the Chennai location.

Here, Job Seekers will get the details about the recruitment of Wipro off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Wipro Service Desk Analyst Job Opening at Chennai location.

Overview of Wipro Off Campus Drive 2024:

Wipro Off Campus 2024 Drive:

Role Purpose

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Do

1. Be responsible for primary user support and customer service
   1. Respond to queries from all calls, portal, emails, chats from the client
   2. Become familiar with each client and their respective applications/ processes
   3. Learn fundamental operations of commonly-used software, hardware and other equipment
   4. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
   5. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
   6. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

2. Regular MIS & resolution log management on queries raised
   1. Record events and problems and their resolution in logs
   2. Follow-up and update customer status and information
   3. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
   4. Identify and suggest improvements on processes, procedures etc.

This notification is for the recruitment of Service Desk Analyst from Wipro. You can apply through the given link for the profile of the Service Desk Analyst.

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How to apply Wipro Off Campus Recruitment Drive for 2024?

Apply Link Wipro Off Campus 2024 Job: Click Here