SAP Off Campus Recruitment Drive: SAP Careers & Job Opportunity for the position of Associate Solution Support Engineer at the Hyderabad location.
Here, Job Seekers will get the details about the recruitment of SAP recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for SAP Associate Solution Support Engineer Job Opening at Hyderabad location.
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Overview of SAP Careers Freshers & Experience hiring for Associate Solution Support Engineer:
Qualifications: BE/B.TECH or equivalent in any discipline
Job Profile: Associate Solution Support Engineer
Experience Required: Freshers & Experience 0-3 Years
Job Location: Hyderabad
Wipro Careers Pan India BCA, B.Sc Hiring for 2021, 2022, 2023 Batch-Registration Link
SAP Associate Solution Support Engineer Freshers & Experience Hiring:
The Role:
As a Support Engineer your primary responsibilities will be to
● Act as the first point of contact for all Callidus customers, consultants and partners.
● Triage all incoming case requests coming via the web and phone.
● Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
● Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
● Research, analyze and troubleshoot to diagnose and resolve technical problems.
● Provide phone assistance to customers who call in for update or escalation on their cases.
● Proactively communicate client status, concerns and issues to appropriate management team.
● Develop and maintain effective relationships with internal and external customers.
● Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
● Update Support case tracking system to provide accurate and current documentation of issues.
● Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
● Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.
Role Requirement:
● Major- BE/B-Tech (or equivalent) in any discipline.
● 0-3 years of experience in a customer support environment, SaaS experience a plus.
● Experience in Relational Database (such as Oracle or HANA), building complex queries.
● Experience with Linux and Windows operating systems.
● Should be knowledgeable on Tomcat/Weblogic.
● Should be knowledgeable on SSO/SAML integration.
● Experience in Sales Cloud Commissions (Callidus) is preferable.
● Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
● Knowledge on Informatica 10.x, is preferable.
● Understanding of scripting languages like JavaScript, Groovy, Python is preferable
● Excellent organizational, customer relationship, verbal and written communication skills.
● Highly dependable and professional.
● Excellent problem solving and listening skills.
● Highly motivated, self-starter & positive attitude.
#SAPInternalT1 #SupportT1
This notification is for the recruitment of Associate Solution Support Engineer from SAP. You can apply through the given link for the profile of the Associate Solution Support Engineer.
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How to apply SAP Off Campus Recruitment Drive for the role of Associate Solution Support Engineer?
Apply Link/Registration Link of SAP Jobs and Careers at Hyderabad location & for More Details: Click Here