Kyndryl Careers Recruitment for Technical Support Associate: It is great opportunity for applicants, who are looking for Kyndryl Technical Support Associate in Bangalore, Chennai location.

Interested applicants can apply for the recruitment drive of Kyndryl Technical Support Associate and register through the given below link. The detailed eligibility criteria and the application process of Kyndryl Technical Support Associate details are given below.

Here, you will get the information about the recruitment of Kyndryl Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Job seekers are advised to read all the details before making online applications for Kyndryl Technical Support Associate opening in Bangalore, Chennai location.

Job Summary of Kyndryl Jobs & Careers Hiring for Technical Support Associate:

Name of Company: Kyndryl

Location: Bangalore, Chennai

Profile: Technical Support Associate

Microsoft Fresher Intern Opportunity Alert: Multiple locations- Check the eligibility criteria

Kyndryl Technical Support Associate Recruitment Drive-Details:

Your Role and Responsibilities

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External
Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise

Minimum of up to 2 years of experience in IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Experience

Ability to work well in a fast-paced environment
Awareness of basic networking concepts and technologies
Ability to meet a set of defined account agent productivity measurement
Willingness to work in shifts as needed
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

This notification is for the recruitment of Technical Support Associate from Kyndryl. You can apply through the given link for the profile of the Technical Support Associate.

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How to apply Kyndryl Recruitment Drive for the role of Technical Support Associate?

Apply Link/Registration Link of Kyndryl Job & Careers & for More Details: Click Here