Hexaware Off Campus Recruitment Drive: Hexaware Careers & Job Opportunity for the position of Trainee-Infrastructure Management at the Mumbai/Pune/Chennai & Noida location.

Here, Job Seekers will get the details about the recruitment of Hexaware recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Hexaware Trainee-Infrastructure Management Job Opening at Mumbai/Pune/Chennai & Noida location.

Overview of Hexaware Careers Freshers hiring for Trainee-Infrastructure Management:

Job Profile: Trainee-Infrastructure Management

Experience Required: Freshers

Job Location: Mumbai/Pune/Chennai & Noida

Hexaware Trainee-Infrastructure Management Freshers Hiring:

Job Description

Excellent verbal and written communication in English is must
Should have basic knowledge on ITIL process and international Client handling over the phone and email
Meet established service level metrics for call response, technical support and customer service
Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
Follow and complete IT Service desk opening and closing checklists
Research and update knowledge base for solutions that can be used to provide first call or contact resolution
Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
Candidates should be open to work in 24*7 shifts environment
Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive

This notification is for the recruitment of Trainee-Infrastructure Management from Hexaware. You can apply through the given link for the profile of the Trainee-Infrastructure Management.

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How to apply Hexaware Off Campus Recruitment Drive for the role of Trainee-Infrastructure Management?

Apply Link/Registration Link of Hexaware Jobs and Careers at Mumbai/Pune/Chennai & Noida location & for More Details: Click Here