Deloitte Careers Recruitment for FSD-Analyst | Deloitte Job Alert | Full-Time Job Opportunity

Deloitte Careers Recruitment for FSD-Analyst: It is great opportunity for applicants, who are looking for Deloitte FSD-Analyst in Hyderabad location.

Interested applicants can apply for the recruitment drive of Deloitte FSD-Analyst and register through the given below link. The detailed eligibility criteria and the application process of Deloitte FSD-Analyst details are given below.

Here, you will get the information about the recruitment of Deloitte Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Job seekers are advised to read all the details before making online applications for Deloitte FSD-Analyst opening in Hyderabad location.

Job Summary of Deloitte Jobs & Careers Hiring for FSD-Analyst:

IBM Entry Level Fresher Job Opportunity

Deloitte FSD-Analyst Recruitment Drive-Details:

Work you’ll do

The Business team supports all types of calls concerning problems related to the firm’s applications which include FIN, DPS, DeloitteNet, SAP, Ariba, Travel Port & DTE In this call center position you will be required to answer incoming calls in one of the following disciplines and cross train for peak call volume periods: To assist Deloitte employees with Firm application related problems over the phone in a timely manner. It might involve either direct resolution of the problem or escalation to another team. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the CallCenter. • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. • Analyze and resolve incidents and service requests regarding use of application software or • hardware. • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate. • Should have basic knowledge about computer software and hardware. • Should stay informed about ongoing issues/outages, changes in environment that are • communicated via email and other channels regularly. • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First • Call Resolution, Schedule Adherence and participate in individual/group coaching sessions. • Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude. • Should be a self-motivated achiever who gains satisfaction from providing excellent customer • service. • Should be a quick learner and team player. • Should be flexible to work in different shifts as ISS-Business works 24 x 7. • Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions. • Adheres to Code of Ethics, Vision, Mission and Core Values.

The team Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.

Qualifications – External

Required: •Excellent written, verbal, listening, analytical skills. •Easily grasp and communicate complex ideas. Excellent problem-solving skills •Knowledge of computer, internet connectivity and application performance are required. •Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.

This notification is for the recruitment of FSD-Analyst from Deloitte. You can apply through the given link for the profile of the FSD-Analyst.

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How to apply Deloitte Recruitment Drive for the role of FSD-Analyst?