Capgemini Superset Exceller Contact Support Group (CSG) Hiring Fresher 2024-2025 batch || Coimbatore

Capgemini Exceller Careers Early Entry Level Fresher 2025 Hiring: Capgemini Exceller is looking for fresher student for the Profile of Contact Support Group-CSG. If you want to work in Coimbatore location and Interested for the required for profile. You can apply for the Contact Support Group-CSG Job.

Capgemini Exceller Careers Coimbatore Job Opening-Description:

Capgemini Exceller Careers Fresher Job: Hi Students, if you are recent graduate and want to work in Big Companies then you have to skill your knowledge on cutting edge tool & software.

Interested and Eligible candidate can apply for the above profile. You have to read the article carefully before apply the profile. There are eligibility criteria, skills required for the required profile, experience or fresher, location, and etc.

Candidate can apply for the profile of Contact Support Group-CSG. The apply link is below the article. You have to fill all the required area and submit carefully. Please, submit your working mobile number and email id because you will get the response back from company in the registered email id.

Capgemini Exceller Entry Level Coimbatore Fresher Job Vacancy Update:

Seekajob is a job portal site. It will provide you latest job information like Off Campus Drive, Internship, On Campus Drive, and etc.

Capgemini Exceller Careers is hiring Contact Support Group-CSG for the Coimbatore location. If you are looking job in Coimbatore then It is good opportunity for you. Please check all the eligibility criteria and apply though the original Capgemini Exceller Careers Job Portal.

**Candidates must have an active DigiLocker account and active mobile number linked with their Aadhar Number while applying for this job.**

As part of our diversity and inclusion efforts, we are particularly encouraging applications from female candidates for this position

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.

Job Description:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy
• Candidate should not have any backlog at the time of assessment and joining Capgemini

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Qualification – 

• Qualification- Any 3-year graduate/diploma pass outs from 2024 & 2025 Batch      

Job Location – Coimbatore

Please Note – 

• Only shortlisted candidates will be invited for the assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

Disclaimer: –

By agreeing to participate in the campus recruitment drive you are agreeing to accept the prescribed process of this recruitment and shortlisting or selection is at sole discretion of Capgemini. This participation and registration does not guarantee a call/offer letter, and the same will be based on the positions available across different cities in India among others.

This Position is open only for Indian Citizens.Show Less

In this article, you will get the online apply link of Capgemini Exceller Careers. You have to create an account on Capgemini Exceller Job Portal with email id and other social media platform because if you are selected for the required profile then they will send the email for further rounds so keep check your registered email id.

How to apply for Capgemini Exceller Careers Fresher Job for Contact Support Group-CSG?

Online Apply Link of Capgemini Exceller Coimbatore Job: Click Here