Accenture is hiring for the role of Query Management-Service Desk Voice Support for Any Graduate in Bangalore, India. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below (For More Job update: Jobsmela).
Job Summary of Accenture:
Company Name: Accenture
Education & Experience: Any Graduate & 1-3 Years of experience
Location: Bangalore
Job Role: Query Management-Service Desk Voice Support
Employment: Full-Time
Job Summary:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer.
- You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Expected interaction is within own team and direct supervisor.
- Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided.
- Decisions impact own work.
- Individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.
How to Apply Accenture for the role of Query Management-Service Desk Voice Support?
Apply Link of Accenture & For More Details: Click Here
For More Job Update:
This notification is for the recruitment of Query Management-Service Desk Voice Support from Accenture. You can apply through the given link for the profile of the Query Management-Service Desk Voice Support.