Accenture Careers Freshers IT Help Desk-Service Desk Non-Voice Support: Accenture Careers & Job Opportunity for the position of Associate-IT Help desk at the Hyderabad location. You should have 0-1 Years of experience.

Here, Job Seekers will get the details about the recruitment of Accenture Associate-IT Help desk such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

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Accenture Jobs & Careers 2021 Freshers hiring for Associate-IT Help desk-Overview:

Qualifications: Any Graduation

Job Profile: Associate-IT Help desk

Experience Required: 0- 1 Year

Job Location: Hyderabad

Skill required: IT Help desk – Service Desk Non-Voice Support

Designation: New Associate

Accenture 2021 Freshers Recruitment Drive-Details:

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

We are looking for individuals who have the following skillset:

Problem-solving skills
Ability to work well in a team
Commitment to quality
Strong analytical skills
Written and verbal communication

Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your team and your direct supervisor
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

How to apply Accenture Off Campus Recruitment Drive 2021 for the role of Associate-IT Help desk?

Apply Link/Registration Link of Accenture Jobs and Careers at Hyderabad location & for More Details: Click Here

This notification is for the recruitment of Associate-IT Help desk from Accenture. You can apply through the given link for the profile of the Associate-IT Help desk.

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