American Express is hiring Freshers & Experience for TCPS Analyst

American Express Siemens Off Campus Recruitment Drive 2024: American Express Careers & Job Opportunity for the position of TCPS Analyst at the Gurgaon location.

Here, Job Seekers will get the details about the recruitment of American Express  off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for American Express  TCPS Analyst Job Opening at Gurgaon location.

Overview of American Express  Off Campus Drive 2024:

American Express  Off Campus 2024 Drive:

Responsibilities:

• Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
• Handle Escheatment calls and faxes.
• Process Refund Requests, Overspend and Excessive balance cases
• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
• Respond to customer escalation and conduct a root cause analysis of the escalation
• Leverage expertise in analyzing risk related data, identifying fraud connections
• Manage change effectively to meet / exceed performance targets

Minimum qualification:

• Graduate with 0 – 3 years of Prior Experience
• Work in a 24*7 work environment in a customer facing calling profile
• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
• Good oral and written communication skills in English
• Good listening and decision-making skills.
• An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
• Should not be on any form of counselling.
• Last year performance rating should be Minimum G3/L3.

This notification is for the recruitment of TCPS Analyst from American Express . You can apply through the given link for the profile of the Associate Analyst.

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How to apply American Express  Off Campus Recruitment Drive for 2024?

Apply Link American Express Off Campus 2024 Job: Click Here